Julie Caulfield

Julie Caulfield is the Director of Business Operations at BioWorks as well as an officer of the company. She has been with BioWorks since 2000. As Director of Business Operations, Julie is responsible for achieving operational efficiency and productivity plans for the company. She leads the following departments: Finance, Customer Service, Technology, Manufacturing, Quality, Logistics and Facilities.

Before being named Director of Business Operations, Julie was BioWorks Director of Customer Experience and was responsible for leading the customer service team, ensuring accurate, timely and complete order processing, managing customer feedback through NPS surveys and customer success through onboarding customers. She also collaborated with multiple departments, channel partners and customers.

Prior to being Director of Customer Experience, Julie was the company’s Business and Administrative Manager, leading day-to-day operations for Finance, Customer Service and Technology.

Julie earned her Bachelor of Science degree in Business Administration from SUNY Geneseo and her Associate in Science in Business Administration from Finger Lakes Community College.

Julie has also served as Treasure of the Board for The Coordinated Child Development Program for 6 years.